FAQ

Are your products tested on animals?

No! Our products are all cruelty-free, and our liquid lipsticks are certified Cruelty Free by Leaping Bunny

What does Spela mean?

Spela means to play in Swedish. The idea behind the brand name is that cosmetics are a form of play for us - a creative outlet that is part of our day to day lives. The Swedish roots also tie to the fact that our products are always EU compliant, holding ourselves to a higher scientific based standard for our ingredients and formulations.

I'm not sure what to buy. Can I get some advice on which products are best for me?

All of our products are designed to work with a wide range of skin tones. Depending on your mood and lifestyle some shades may be better for certain occasions. If you want more customized shade recommendations please reach out to us at info@spelacosmetics.com and we can give you a bit more info!

Do you products contain harmful chemicals? Can I get an ingredient list?

Our formulas are always non-toxic, and follow the standards of the European Union for cosmetics (they have banned over 1300 ingredients in cosmetics, while in the US there are only 11 ingredients that have been banned in cosmetics!!). We also have a full ingredient list for each product listed on the product page. To find out more, you can also check out this link for our ingredient commitment page for some detailed information.

Are you products Gluten free? Soy free? Wheat free? Nut free?

All Spela products are Gluten Free, Wheat Free, Nut Free, and GMO Free. Our Nail colors are Soy Free, but our Liquid Lipsticks use Vitamin E (Tocopherol) that is derived from Non-GMO Soy.

How do I apply the lipstick?

Check out our quick Youtube video here for simple instructions

Where are your products manufactured?

All of our products are manufactured in the USA. This gives us the ability to make sure we can guarantee our quality and ingredients, make sure all of the people involved in the creation of our products have safe working conditions and are paid a fair wage, and that our environmental standards are maintained. It’s also way better for our economy!

I’m nervous about buying beauty online. Can I try the products before I buy?

Check out our stockist page here to find a retailer close to you, where you’ll be able to check out our products in person. If you’d rather just shop online through our website, we have a great return policy that you can check out here.

Can I be a brand ambassador?

We would love to chat with you more about being a brand ambassador! Please send us a contact form and we can discuss further steps.

Where can I buy Spela products in stores?

We are located in many stores in Oregon as well as nation and worldwide. Check out our stockists page on our website for more details!

What is your return/exchange policy?

Please send us a contact for and we would love to discuss what went wrong for you with our product/s and what we can do to make it right.

How do I get the newsletter?

Click the sign up tab in the top right hand corner of your screen! 

How do I contact Customer Service?

You can use the contact page on our website here: https://www.spelacosmetics.com/pages/contact-us or email us directly at info@spelacosmetics.com

How do I check the status of an order?

If you send us a quick contact form will can send you some tracking information and updates about your order.

Do you accept international orders?

Yes! We ship worldwide!

What is the shelf life of you products?

Like most cosmetics, the "shelf life" of our lipstick doesn't start until it is actually opened. Once opened, the suggested shelf life is 12 months.

Can I carry Spela products in my store?

Please send us and inquiry here https://www.spelacosmetics.com/pages/vendor-inquiry we would love to speak with you further about this opportunity!